Why Should Your Construction Company Use An Off-site Receptionist?

Benefits of remote receptionists for construction businesses.

Recent research from the financial analysis firm Sageworks reveals that the construction is linked to seven of the top 10 industries with the highest revenue growth. Sageworks also notes, however, that the construction sector has less than the average productivity compared with other small businesses. The scope for financial gain for the building company owners is sufficient. And why is it that so many struggle to do it?

Customer service will play a big part in this. Walker Data expects customer experience to replace price and quality as the main differentiator for companies by 2020. And the phone is a vital consumer touchpoint for growing businesses: 80 percent of callers are likely to become repeat customers after a good telephone experience, 74 percent are likely to choose another vendor after only one poor experience.

As a contractor, you are differentiated from the competition by excellent customer service— but being available if a customer calls is extremely difficult. A remote receptionist service can help each caller provide excellent service while increasing their efficiency and profitability. Here’s how:

• Making the first impressions very amazing. Market Surveys show that 72 percent of callers meeting an automatic response would hang up without leaving a message — and potentially call a competitor. You don't want to miss out on a task just to get to the phone you're too busy. A remote receptionist service offers the coverage you need when you need it, so that potential clients don't slip through the cracks. No more chance of losing customers to voicemail — a live, friendly person will welcome every caller ready to obey your custom instructions. And if you are trying to employ subcontractors, a strong asset is remote reception. When candidates call and collect or relay any details you need, receptionists will reply live, so you can do informed follow-up.
• Keep current customers happy. When you're on the go all day, in your warmest voice for customer service, you're not always willing (or in mood) to answer the call. But this is precisely what a remote receptionist should do, regardless of whether you're at a work site or with a customer. A remote receptionist service provides you with a team of talented people committed to being nice, knowledgeable and, above all, helpful — so callers are pleased and you look good.
• Make more gain and more cash. Small interruptions can add up to several hours of missed (billable) time. All the calls you want are linked by a remote receptionist and happily fields the rest, so you can concentrate your energy where it matters most. Many of the best services allow you to adjust your call handling instructions on the fly, so your remote receptionist team is still prepared and ready to handle calls to your exact specifications wherever the day takes you. You're able to do more every day with the ability to concentrate. And many programs can be quickly turned on and off, so you pay only for what you need.
• Gain peace of mind. You've worked hard to develop your company, so you can really appreciate the luxury of owning a business with a remote receptionist. If you're on the road, at a job site, or taking a well-deserved break, you'll rest assured that a customer service specialist handles every call. Best of all, a remote receptionist service offers a fraction of the expense of hiring an in-house employee for the reassurance.

Your customers depend on you for quality work, but they’re looking for quality customer service, too. A remote receptionist service can empower you to run your company more efficiently, and create great experiences for your new and current customers—helping you rise above the competition and build word-of-mouth buzz that drives referrals.