A virtual receptionist can be a great asset to any business. They can take messages, forward calls, and handle other basic office tasks. However, there are some common misconceptions about virtual receptionists that need to be debunked. In this article post, we will discuss five of the most common misconceptions about virtual receptionists. Read on.
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Truth Behind Virtual Receptionist Misconceptions
When it comes to customer service, first impressions matter. That’s why businesses of all sizes are turning to virtual receptionists to handle their calls and give callers the best possible experience. However, there are still some misconceptions about virtual receptionists that prevent businesses from making the switch.
Here are five of the most common misconceptions and the truth behind them:
1. My callers will notice that they are talking to a service.
One of the most common misconceptions about virtual receptionists is that callers will be able to tell that they are talking to a service, rather than a live person. This simply is not true. Virtual receptionists are professional and experienced in handling calls, and your callers will not be able to tell the difference. Additionally, many virtual receptionist services offer custom greeting options, so you can choose how your callers are greeted when they reach your business. This personal touch can go a long way in making your callers feel valued and appreciated.
2. A virtual receptionist can only handle a few basic activities.
This is one of the most common misconceptions about virtual receptionists. While it is true that they are not physically present in your office, they are more than capable of handling a variety of tasks. Many virtual receptionists have years of experience working in customer service and administrative roles. Some of the tasks that a virtual receptionist can handle include: scheduling appointments, taking phone calls, managing your email inbox, and handling customer inquiries. If you can think of it, a virtual receptionist can probably do it. So if you’re looking for someone to help with the day-to-day tasks in your business, don’t write off a virtual receptionist just because they’re not physically present in your office. They might just be the perfect solution for you.
3. Virtual receptionists are expensive.
Virtual receptionists can save you money in the long run. You don’t have to worry about benefits, sick days, or vacation days. Plus, if you have a virtual receptionist service that offers 24/hour coverage, you don’t have to worry about paying overtime or working late nights. Many businesses find that they can get by with a smaller office space when they use virtual receptionists. This can lead to big savings on rent and utilities. So while there is an upfront cost to using a virtual receptionist service, it’s important to consider the long-term savings as well. In many cases, businesses find that virtual receptionists are more cost-effective than traditional in-office receptionists.
4. You would have no clue what’s going on.
This is one of the biggest misconceptions about virtual receptionists. In reality, a good virtual receptionist should be just as informed about your company as an in-house receptionist would be. They should know your company’s history, products, and services inside and out. A good virtual receptionist will also keep up with any changes or updates to your company policies or procedures. That way, they can answer any questions that callers might have. The bottom line is that a good virtual receptionist should be just as knowledgeable about your company as an in-house receptionist would be. There’s no reason why you shouldn’t expect them to be just as informed about what’s going on at your company.
5. A long-term contract is required.
Many companies think that they need to sign a long-term contract to use a virtual receptionist service. However, this is not the case. Some companies offer month-to-month plans so that you can try out the service without making a long-term commitment. This can be a great option if you’re not sure if a virtual receptionist is right for your business or if you only need the service temporarily and you can cancel it at any time. There’s no need to sign your life away just to see if a virtual receptionist is right for your business.
We know that you may have some questions about virtual receptionists and what they can do for your business. That’s why we’ve put together this list of the five most common misconceptions about virtual receptionists. We hope that this article has helped to clear up any confusion and answered some of your questions. If not, please don’t hesitate to give us a call today. We would be happy to discuss with you how our virtual receptionist services could benefit your business.
Does Your Business Need a Reliable Live Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.