Consider this scenario: You’re the hardworking owner of a small business. You take pride in the quality of your work, so you and your small staff are constantly striving to meet and exceed your clients’ expectations—after all, your business future leans on customer satisfaction and referrals for new clients. But, since you’re so busy running your company and taking care of your existing customers, you miss phone call after phone call from potential clients, and ultimately you lose out. Frustrating, isn’t it?
Since yours is a small company, you don’t have the resources to afford to delegate one employee to answering phones all day; what’s more, you don’t want to hire someone to sit around waiting to pick up the phone when it rings intermittently throughout the day. You could use a pre-programmed phone menu to direct callers to the appropriate personnel, but those aren’t always helpful, and you know from your business success that clients respond best to helpful, polite human interaction.
There is a solution to your staff shortage: Consider a virtual receptionist! Service from Reliable Receptionist gives your customers access to a live receptionist on the other end of the phone line, but for a fraction of the cost of having a person sitting at the receptionist desk at your office. When your office phone rings, the call will be politely answered within four rings by a Reliable Receptionist staff member assigned to your account (you’ll have up to five staff members, based on your company’s needs). The “receptionist” is so well trained in your company’s internal procedures and phone practices that your customers won’t be able to tell that they aren’t speaking with one of your employees physically located in your office!
Your virtual receptionist acts just as an in-house receptionist: They can answer basic questions about your business, transfer calls to the appropriate employee with introductions and other relevant information, share your current availability, and screen calls to differentiate between potential clients and solicitors. But to be sure that you don’t lose any valuable information, calls are clearly recorded through your Reliable Receptionist customized portal, which will also collect other critical data you would like to keep.
Reliable Receptionist staff members go beyond just answering and routing calls. To give you a truly authentic receptionist experience, your virtual receptionist can make appointments on your personal schedule, streamline workloads, make reservations, and take orders, among other tasks. Moreover, Reliable Receptionist staff members can place certain outgoing calls to support your business’s operations, such as reminding patients of appointments or confirming participants’ attendance before meetings. Since Reliable Receptionist’s goal is to serve you and alleviate your receptionist-related stress, you get a completely customizable virtual receptionist experience to suit your needs, so you can get back to running your business.
Because your virtual receptionist isn’t seated at a desk at the entrance to your office, you don’t need to worry that you’ll walk into your office and see an unprofessional employee on their personal phone or looking bored while waiting for the office phone to ring. And Reliable Receptionists are professional, so you can trust they’re always 100 percent committed to handling your business calls appropriately, efficiently, and effectively. Don’t take chances and don’t waste time or money—call Reliable Receptionist today to solve your staff shortage.