At Reliable Receptionist we get this question a lot and we feel it’s important to provide a good answer, especially as the issue really goes to the heart and soul of the service we provide and the relationships we build with our clients.
And that, right there, is the answer: Relationships.
Answering Services
Answering services have been around for a long time and are fairly recognizable for many callers. In essence, when your office receives a call that call goes to a call center somewhere in the world where the first available staffer answers and reads your introduction from a script on their computer screen. Then, depending on the service, the staffer will take a message or, sometimes, transfer the call to one of your team members.
Virtual Receptionist Services
But you might ask, ‘isn’t that exactly what a virtual receptionist does?’ The answer is no — what we do is so much better!
- Small Teams
Instead of an interchangeable call center staffer, Reliable Receptionist works in a team structure, making sure that only a maximum of 5 Reliable Receptionists are personally assigned to any one account. That means that our receptionists are accountable to you, the client, and can take pride in their work as they learn about your company and answer calls to support your company goals.
- Personalized Service
It’s one thing for a call handler to read your ‘thank you for calling’ script from their monitor. It’s another thing when your virtual receptionist knows your company, its culture, and its mission and can answer warmly and by heart whenever a call comes in. And what happens next is entirely up to you!
We’ll help you personalize your service so that our receptionists can more fully support your company’s mission, whether that means making appointments on your schedule, taking detailed messages to collect critical lead information, screening junk calls, or answering questions regarding your company’s products, services, hours, and location.
- Seamless Connectivity
A call service might answer every incoming call, but what they do with those calls is often extremely limited. Reliable Receptionist can instead transfers your call to specific team members or their voicemails with professional introductions so that you know what to expect when the caller goes through. You can even call your receptionists and let them know that you’ll be busy during a specific day or block of time, and that they should take messages for you instead of transferring.
It’s exactly like having a full time receptionist transferring your calls, just at a fraction of the cost.
- Working For You
Only you know exactly what your call handling needs are. Don’t settle for a one size fits all call answering service. Instead, choose a personally accountable, friendly, professional receptionist service that will work with you, meeting your needs and supporting your mission call after call.
For more info, or for a free quote, touch base with us at (925) 627-4200 today!
