As a health and wellness practitioner, your patients are your top priority, and you want their appointments to be as beneficial and productive for them as possible.
Whether you work with fellow practitioners or alone, you need a receptionist who can answer calls when you are meeting with patients or otherwise busy; this person should also be able to make appointments, take messages, give directions to your office, and answer questions about your practice.
Your receptionist will be an initial point of contact with existing, new, and potential patients. You want a reliable, pleasant, knowledgeable receptionist answering your phone, serving as a “voice” for your practice.
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Why Use a Virtual Receptionist?
Maybe you work out of a home office and do not have space for a dedicated front desk staff, or you work out of an office with staff whose primary job is to assist patients in the office. If you’re often stuck trying to return phone calls in between appointments and all-too-frequently playing phone-tag with current patients, a virtual receptionist would be an asset to your practice.
This service will save you a lot of time and headaches, not to mention the potential to increase your practice’s growth when they’re able to reach potential patients who’ve left messages. You could rest easy knowing that current and potential patients weren’t left frustrated, unable to reach someone in your office.
Avoid the Costs of Full-Time Front Office Staff
Another staff member working in your office would be paid for actual time worked, breaks, downtime, paid time off, benefits, and you’d need to pay employment taxes. With a virtual assistant, you only pay for actual time worked.
You’d be able to use the money necessary to pay a receptionist who would work out of your office for other expenses. Invest in new medical equipment, patient resources, or redesign your waiting room to create a more relaxing environment, with a fresh coat of paint, some plants, and wall-hangings.
A Virtual Receptionist is an Asset
Speaking of a welcoming waiting room, first impressions are important: It only takes 7 seconds to form one. That’s not a lot of time! Hiring a virtual receptionist will allow you to maintain a professional image.
When patients are able to call your office and speak with a human being—whether they’re eager to schedule an appointment quickly and easily or have their questions answered— their experience is instantly improved. This leaves them with a favorable impression of you and your practice.
The first impression is especially important for a health and wellness practice. By its nature, your practice exists to help patients with the very personal matters surrounding their health.
Utilize a Professional Service
We know that you want them to feel comfortable and satisfied after speaking with your receptionist. When you use Reliable Receptionist, we will assign 1-5 virtual receptionists to your account who will become familiar with your practice.
Your patients will be talking with the same people when they call your office, and it’s always reassuring to hear a familiar voice on the other end of the phone, especially when calling about a health concern, which can be stressful.
Whenever a patient calls your medical practice, the call is seamlessly routed to your dedicated receptionist, who answers in no more than 4 rings. The receptionist, who is versed in your practice’s policies and procedures, screens the call and determines whether the call should be transferred to you, a colleague, or voicemail.
If you’ve indicated previously to the receptionist that you are free to take a call, they can also contact you privately and connect or reroute the call as appropriate. Additionally, the receptionist can take messages and transmit them electronically to you. If a patient needs to schedule an appointment with you or one of your colleagues, the receptionist can schedule the appointment and then notify the appropriate practitioner.
Having a virtual receptionist frees you up to focus on who and what matter most: your patients and their visits. For more information or to request a quote and free demonstration, send us a message or call us today (925-627-4200). We look forward to helping you serve your patients!