Like most small business owners, you’re always looking for ways to save money and improve productivity. You may have considered a live call answering service as an alternative to recorded messaging services. But what are the benefits of using a live call answering service? Here are three things a live call answering service can do that automated recording services cannot:
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A Live Call Answering Service Can Provide Customer Support
Recorded messaging services simply cannot compete with the level of customer support that a live call answering service can provide. When your customers need assistance, make sure they get the help they deserve by using a live call answering service. A live call answering service can provide a number of advantages over recorded messaging services, including the ability to:
Offer Live Customer Support
Live call answering services are beneficial to businesses in a number of ways. One of the key advantages is that they can provide live customer support. This contrasts with recorded messaging services, which simply play a pre-recorded message when a caller tries to reach a business.
Many businesses find that having live customer support is essential to maintaining good customer relations. When callers are able to speak to a live person, they feel as though their concerns are being heard and addressed in a timely manner. This can help to build trust and confidence in a company, leading to repeat business and positive word-of-mouth referrals.
Take Messages And Forward Them To The Appropriate Party
A live call answering service is a third-party company that answers and processes phone calls for other businesses. The live call answering service is usually manned by a team of customer service representatives (CSRs) who are trained to take messages and forward them to the appropriate party. A live call answering service can also make appointments, take orders, provide information about products and services, and transfer calls to the appropriate department or personnel.
Help Customers Troubleshoot Problems
A live call answering service can help customers troubleshoot problems by providing a live person to talk to. This live person can help the customer understand their problem and find a solution. This is in contrast to a recorded message which may not be able to provide the same level of customer service.
A Live Call Answering Service Record Customer Feedback For Quality Assurance Purposes
A live call answering service can record customer feedback for quality assurance purposes. This type of service can help businesses track customer satisfaction levels and ensure that they are providing the best possible service. Additionally, live call recordings can be used to monitor employee performance and identify areas where improvement is needed.
Recording customer calls can also help businesses protect themselves from legal liability. If a customer makes a complaint about their experience with a company, having a recording of the conversation can be helpful in resolving the issue. Additionally, recordings can be used as evidence in court if necessary.
A Live Call Answering Service Can Increase Your Credibility
It’s live versus recorded. When a potential customer or client hears a live voice on the other end of the line, they are more likely to trust your company and feel comfortable doing business with you. On the other hand, if they hear a recording, it can immediately turn them off and give them the impression that you’re not a professional operative.
A live call answering service also makes it easy for customers to get in touch with someone who can help them, whether it’s with sales or customer service. With a recorded message, they might have to listen to several options before finally getting to speak to a live person. This can be frustrating and cause them to hang up before doing business with you.
Finally, a live call answering service can help you project a more polished image to the world. If you’re a small business, for example, having a live person answer your calls can give you an edge over your competitors who only have recorded messages. It shows that you’re serious about your business and are willing to invest in providing excellent customer service.
Live call answering services are much more than someone picking up the phone when it rings. Live answering services can help you increase your credibility, make it easy for customers to reach someone live, and project a more polished image to the world – all of which can lead to increased sales and customer satisfaction. If you haven’t considered a live answering service for your business before, now is the time to do so! Call us today to know more!
Does Your Business Need a Reliable Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.
