Running a small business can be difficult, especially when it comes to dealing with customer service. You want to make sure that you are providing the best possible experience for your customers, but you may not have the time or resources to do so. That’s where call answering services can help. However, there are many misconceptions about these services that need to be debunked. In this article, we will discuss seven of the most common misconceptions about call answering services and provide the truth behind them!
There are plenty of call answering services for small businesses out there, but that doesn’t mean they’re all created equal. In fact, there are several misconceptions about these services that can cause problems down the line. Here are seven of the most common misconceptions about call answering services for small business:
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Myth 1: There Is No Differentiation Between The Various Call Answering Services.
Fact: There is often a significant gap in quality between the various call answering services; consequently, it is essential to conduct thorough research in order to locate a company that can cater to the requirements that are unique to your company. If you don’t do this, you run the risk of receiving a service that doesn’t live up to your standards.
Myth 2: The Cost Of Call Answering Services Can Be Quite High.
Fact: Your selection of features and a service package will determine the total cost of the call answering service you use. Some service providers offer more fundamental bundles, while others sell more extensive plans for an additional fee of several hundred dollars each month. Everything is dependent on what it is that you require and how much money you are willing to spend.
Myth 3: If You Already Have A Receptionist, You Do Not Require The Use Of A Call Answering Service.
Fact: There are advantages to using a call answering service even if you already have a receptionist working for your company. A call answering service, for instance, can handle calls that come in outside of normal business hours, calls that come in excessively, and calls from new or potential customers who might not be familiar with your company.
Myth 4: Only Very Large Companies Can Afford To Have Call Answering Services.
Fact: The use of a professional call answering service can be beneficial for companies of any size. The use of a call answering service, as opposed to hiring additional staff to answer phones, can actually help small businesses save money. This is something that many owners of these businesses have discovered.
Myth 5: If You Have Voicemail, You Won’t Need An Answering Service For Your Phone Calls.
Fact: Voicemail is not a replacement for actual human interaction, despite the fact that it can be helpful. Voicemail is unable to provide information or respond to inquiries regarding your company’s goods and services in the same way that a call answering service can.
Myth 6: Only Business Calls Should Be Routed Through Call Answering Services.
Fact: Call answering services can be utilized for a variety of purposes, including calls relating to customer service, technical support, and even general inquiries. Simply put, a call answering service can be of assistance to you in the event that you require someone to answer the phone.
Myth 7: Call Answering Services Are Difficult To Set Up And Use.
Fact: The majority of call answering services are straightforward to install and operate, and many providers offer round-the-clock customer support in the event that you have any questions or run into any difficulties. In addition, the majority of services provide a free trial period for customers to test out their offerings before making any long-term commitments.
As you can see, there are plenty of call answering services for small businesses available, and each one has its own set of features and benefits. By busting these seven common myths, you can make sure that you choose the right service for your needs. And that’s something we can all get behind.
Call answering services can be a great way to improve your customer service, but it’s important to understand the misconceptions about these services before you decide whether or not they are right for you. We hope this article has helped clear up some of the confusion and given you a better idea of what to expect from call answering services.
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Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.
