Are you an entrepreneur, small business owner or just looking to provide your clients with a great first impression? If so, then hiring a virtual live receptionist service should be on the top of your list. It’s easy and affordable! Take our quiz below to find out what kind of service will work best for you.
Table of Contents
- 1 Do Your Customers Get A Real Live Person To Answer On The First Call?
- 2 Are You Tired Of Paying For Services You Don’t Use?
- 3 Does Your Business Need Bilingual Customer Service?
- 4 Does Your Business Need Virtual Receptionists Who Are Experts In Your Industry?
- 5 Does Your Business Need 24/7 Customer Service?
- 6 Does Your Office Need Top-Level Support While Staying Within Budget?
- 7 Is Your Goal To Have A Higher Staff Productivity Rate?
- 8 Do You Want Your Business To Have A Professional Image?
- 9 Does Your Business Need a Virtual Live Receptionist?
Do Your Customers Get A Real Live Person To Answer On The First Call?
The “first call” sets up your company for success or failure. Your customers are sure to appreciate this gesture as they won’t have to wait on hold in order for someone from your company’s office location to pick up the phone.
It is important to provide your customers with an optimal first impression, which can be achieved by having a virtual live receptionist service for your business. As you know, answering the phone properly and handling calls professionally will give continuity to each customer’s experience on every call made to your company.
It might sometimes sound simple but it takes skillful hands in order for everyone involved in the conversation to have a pleasant time. There are many advantages that come along with hiring professional telephone operators who possess excellent communication skills as well as extensive knowledge of various industries.
Are You Tired Of Paying For Services You Don’t Use?
The service that allows you to outsource your phone calls and messages is a godsend. You only pay for the services you use – meaning if someone leaves an in-house team, it’s easy enough just not use this option anymore without changing anything else with how things work! The virtual receptionist can also decrease overtime costs by taking over tasks typically done by onsite staff members.
Does Your Business Need Bilingual Customer Service?
In a business environment where your customers may come from another country, having a bilingual virtual live receptionist service is important. If you have ever tried to listen to an automated system when the words are too fast and in another language, it can be frustrating for both you and the callers.
A personal touch with real human receptionists takes away the stress of talking on the phone for long periods of time all day – In certain situations such as doctor’s offices, patients do not want to wait until they through medical assistant so getting to the right person quickly will make them feel more comfortable.
Does Your Business Need Virtual Receptionists Who Are Experts In Your Industry?
You can trust that the people who answer calls for you will know all of the information regarding your company, products, and services while also representing you in a professional manner.
Does Your Business Need 24/7 Customer Service?
A virtual live receptionist service may be able to provide 24-hour coverage so there is always someone available during office hours even if it’s after hours or on weekends. If something goes wrong with an order or transaction, having customer service agents working online has proven effective at resolving issues before they get out of hand.
Having representatives answering phones enables customers to feel taken care of since their needs are being addressed without delay through one of the agents. This can be very effective in building trust and loyalty for your business while also getting to know potential customers better over time since they are communicating with them directly instead of through other means like email or chat messages.
Does Your Office Need Top-Level Support While Staying Within Budget?
When you choose a virtual live receptionist service, it is possible to get top-level support that meets expectations while staying within budget. Some services offer customizable packages based on the number of lines and call volumes so there’s something available for any kind of customer base size and needs. As businesses grow or products become more popular, these numbers may need to change accordingly which is why having this flexibility makes sense when choosing your solution provider long term.
Is Your Goal To Have A Higher Staff Productivity Rate?
Virtual receptionists are human-operated service providers who answer calls, field email messages, and give out accurate information with a personalized touch to your customers. They can provide an excellent customer experience for the clients of your business because virtual receptionists have natural conversation skills that allow them to carry on conversations better than automated services.
They also help you increase staff productivity rates by taking mundane tasks off their hands so they can focus more on the important matters at hand. A live virtual receptionist can assist in providing efficient solutions which will be acknowledged by potential customers as being knowledgeable about what you do or sell, therefore making them want to purchase from you instead of opting for someone else’s service or product.
Most importantly, this type of system is flexible enough to accommodate changes in your business as you grow.
Do You Want Your Business To Have A Professional Image?
A virtual live receptionist service help in building the image of your business by taking calls and converting them into opportunities for the business and reducing customer turnover rates through prompt, highly professional call answering services.
They also increase productivity in your company so you can focus on other areas of work that require more attention than just phone support.
It doesn’t matter if you’re a small business or enterprise, the benefits of having virtual receptionists are undeniable. We can also help your office stay productive while providing top-level support in an affordable way with our 24/7 answering services. Whether you want bilingual customer care specialists who understand your industry inside out, high-quality callers from around the world for international companies, or just someone to answer calls on weekdays during lunch hours so your staff members can take breaks without sacrificing productivity, we’re here to help.
Does Your Business Need a Virtual Live Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five Virtual Live Receptionists assigned to your account. Our off-site, Virtual Live receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using a Virtual Live Receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.