You may be wondering what an answering service is, or why it would be beneficial to your business. An answering service will provide a live person who answers calls for you so that you can focus on other tasks and not worry about missed opportunities. This article will explore the many benefits of bringing in an answering service for your company, and give you some pointers on how to find the right one for you.
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Benefits of a Phone Answering Service
1) Improves productivity of your employees
An answering service allows your staff to focus on their regular tasks without constantly being interrupted by phone calls. This is especially helpful for businesses that have employees who are responsible for handling incoming phone calls, as they can now do so without taking away from other responsibilities or letting important opportunities slip through the cracks.
2) Makes an impression of having a uniform service
Having an answering service manage your phone lines ensures that all of your calls are treated the same way. This allows you to ensure that each caller has a consistently great experience, which is important for building trust with clients and customers over time.
3) Comes with different options at a fair price
Answering services come in many different shapes and sizes – some may be able to handle only one number while others have options for multiple numbers or extensions. Some will offer live chat support while others provide email follow-up after an interaction so you can conduct business over the phone without ever actually speaking directly with someone until necessary. Finding what’s right for you depends on how much call volume your company receives, as well as other needs such as voicemail transcription, text notifications when calls are missed, etc.
4) Customers will feel a more personal touch
A more personal touch is something your customers are sure to appreciate. Customers want to be able to communicate directly with real human beings who can adequately address their questions and concerns about products or services they have purchased from you. When those consumers are unable to get through on the phone lines because there are too many callers in front of them waiting for help, they may lose patience quickly if all options fail. If you want to provide that level of satisfaction with your product or services, then an answering service might be just what you need!
5) Can receive calls even beyond the office hours
This is a major reason why businesses turn to an answering service. With this, you can be flexible with your schedule and allow yourself to close earlier or work from home if need be without worrying about the ability to take care of customers’ needs. In addition, customer inquiries are taken care of 24/seven as well as having multiple phone lines that provide quick access for clients who have questions or problems at any time during opening hours instead of waiting until later in the day when they may miss out on sales opportunities.
In some cases, online stores also benefit from using an answering service because they give them more exposure through their website by allowing potential customers easier access to contact information rather than throwing up a number that will most likely go unanswered most times.
6) Serve multiple time zones
Answering services give businesses the ability to serve multiple time zones in their workday. For example, if you are a real estate company that does business nationwide, then perhaps an answering service will be beneficial for your business. You can rest assured knowing that every client call is handled professionally with respect and care. Your customers don’t have to worry about what time zone they’re calling into because this is all taken care of by professionals who know how important it is to represent yourself well through phone calls no matter where someone might live or when they choose to contact you.
Does Your Business Need a Reliable Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.