For any business, every missed call is a missed opportunity for new revenue. This is especially true for attorneys, who lose out on high-value cases every time a potential client chooses another firm.
If your reception service isn’t 100 percent reliable, you’re losing about $2,000 on every missed call (view the link and know more about this topic). That’s no exaggeration: Here’s the math. If you charge $200 an hour and the average legal case takes about 10 hours, that’s $2,000 for every client who got away. Plus, there’s the loss of all of those customers’ future cases, friend referrals, and word-of-mouth advertising for your firm.
One thing is for sure: Voicemail isn’t enough. Research shows 80% of callers simply hang up on business’ voicemail and automated menus. They want a live person – particularly for something deeply personal, like a legal situation. Virtual reception provides a dependable way to answer every call with a reassuring human voice.
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Can I Rely on a Virtual Receptionist?
Reliable Receptionist answers customer calls 100 percent of the time, guaranteed. That’s why when you use their services— you can enjoy the peace of mind that comes with knowing zero calls will be missed. The off-site receptionist handles all incoming calls however you wish, following a structure you authorize in advance.
For example, let’s say your law office needs to quickly establish whether every caller has an existing case or is brand new. You need the virtual receptionist to handle all basic questions from new clients, and you want existing clients to go directly to the right legal assistant. The off-site receptionist will keep this in mind as they answer the phone, customizing their friendly rapport with each caller, routing calls as instructed.
This kind of structure is why the virtual reception industry exists. It was born out of business owners’ desire to serve customers reliably, using a human voice, without having an employee tied to the phone.
Will They Take Calls Day and Night?
Yes – If you need round-the-clock assistance, you can get that with virtual reception. They’ll work in a small team to reliably serve your clients seamlessly, day and night, every day of the year.
That’s notable for a law office, which serves clients who have pressing needs at a moment’s notice. In many cases, the caller doesn’t have a true emergency – every law office receives those kinds of calls all day long – but the virtual receptionist can manage all calls, helping each caller find a resolution.
Can They Really Handle Legal Inquiries?
There’s no substitute for getting actual legal advice from an attorney, and a virtual receptionist knows where that boundary stands. If a client truly needs legal assistance, they’ll be routed to the right person in your office.
However, by many estimates, well over half of calls to law offices are about routine, day-to-day matters like requests for paperwork, checking on dates, and confirming case details. Lawyers transmit an average of 26,000 documents a year and take hundreds of phone calls a day.
Your staff doesn’t need to handle every single one of those interactions. An off-site receptionist can tackle it all without interrupting your staff for every run-of-the-mill question.
Getting Reliable Help
To learn more about how Reliable Receptionist can keep your law firm’s calls flowing smoothly, connect with us and request a demo. We can’t wait to show you just how reliable, Reliable Receptionist really is.