When you’re running a business, there are a lot of things to think about. One of the most important is how you’re going to handle customer service. You could try to answer all the calls yourself, but that can be time-consuming and overwhelming. Or, you could hire a phone answering service to take care of it for you. But before you do that, there are a few questions you need to ask yourself. This article will discuss the top 3 questions to ask before hiring a phone answering service!
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What Goal Are You Trying To Accomplish With A Virtual Answering Service?
The first question you need to ask yourself is what goal you’re trying to accomplish by hiring a phone answering service. Are you looking for someone to simply answer calls and take messages, or do you need someone who can handle customer service inquiries? If you’re not sure what you need, it’s a good idea to sit down and make a list of all the tasks you need someone to handle. That way, you can find a service that’s a good fit for your needs.
It’s also important to think about what kind of image you want your business to project. Do you want a friendly and helpful customer service representative answering the phone, or do you prefer a more professional tone? Keep in mind that the way your calls are handled will reflect on your business, so it’s important to choose a service that will give callers the impression you’re looking for.
What Is Your Budget For A Phone Answering Service?
The next question you need to ask is what your budget is for a phone answering service. This is an important consideration because the cost of a service can vary widely. You could opt for a basic answering service that just takes messages, or you could choose a more comprehensive service that handles customer service inquiries. The price will also depend on the number of calls you need to be answered and the hours you need coverage.
It’s important to get quotes from several different companies before making a decision. That way, you can compare prices and find the best option for your budget. You should also ask about any additional fees that may apply, such as call forwarding charges or after-hours rates.
What Solutions Are Included With The Answering Service?
The last question you need to ask is what solutions are included with the answering service. Some companies will just provide basic answering services, while others may offer a range of additional features. For example, some companies offer call forwarding, voicemail services, and even appointment scheduling.
Be sure to find out what solutions are included in the price you’re quoted. You may also want to ask about any add-on services that might be available for an additional fee. That way, you can make sure you’re getting the services you need at a price you can afford.
Hiring a phone answering service can be a great way to improve your customer service and free up your time. But before you choose a service, there are a few questions you need to ask. This article has discussed the top three questions to ask before hiring a phone answering service. By asking these questions, you can be sure to find a service that’s a good fit for your needs and your budget.
If you’re on the fence about hiring a phone answering service, we hope this article has helped you make up your mind. By asking yourself the three questions above, you can get a good idea of what to expect from a virtual answering service and whether or not it’s the right solution for your business. At the end of the day, only you can decide if an answering service is worth the investment, but we think it’s definitely something to consider if you want to take your business to the next level. Ready to get started? Give Reliable Receptionist a call today!
Does Your Business Need a Reliable Phone Answering Service?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.