Today, any small business (even a business of one person) could benefit from using a virtual receptionist.
In an increasingly technology-focused world, 92% of customer interactions still happen over the phone. As a small business owner, taking time to stop everything and answer a call is nearly impossible. If you’re running your own firm, business, or practice, you know that being able to dedicate your full attention to each client is key to your company’s success.
Relieve some of the pressure of a ringing phone and put your focus on the client in front of you or the task at hand by employing a virtual receptionist. With a virtual receptionist, everyone who needs to reach you is able to receive immediate attention from your brand, whether they’re working with you directly or speaking with the knowledgeable, professional, friendly voice of your virtual receptionist.
Check out a few industries that can definitely benefit from having a dedicated virtual receptionist who goes above the expectations and duties of just any answering service and seamlessly works as a member of your team.
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1. Law Practices
Missing a call from an existing client or a new client can actually cost attorneys thousands of dollars. A client is who in need of an attorney and cannot reach you by phone may just continue down the list. They’ll call the next attorney who shows up in their web search until they are able to reach a real person. For this reason, attorneys— especially those who work independently or with a very small team— should use a virtual receptionist.
Attorneys can trust Reliable Receptionist to be a professional front for their company. A virtual receptionist can be responsible for fielding calls, conducting follow-up calls, setting appointments, requesting paperwork and confirming details. This frees up you and your team to spend your time on more skilled matters, knowing your phone calls are handled.
2. Health and Wellness
If you are part of the health and wellness industry, then tending to patients is your number one focus. As a chiropractic office or massage therapist, you may find yourself operating without a dedicated front desk manager and thus scrambling to answer your incoming calls. Or, your dedicated staff could be busy handling in-office matters with patients in your waiting room. So how can you maintain success as a practitioner while improving your telephone answering to capture more business? A virtual receptionist can assist you with not only handling all of the incoming calls but can also schedule appointments for you! Now every time the phone rings you can be excited that the caller will know their message is heard and a potential new appointment is being booked.
3. Contractors and the Construction Industry
You can’t survive in the construction or home improvement industry if your phone doesn’t ring with new business, but that doesn’t mean as a contractor or carpenter that you can always immediately stop what you’re doing to answer a call. If you’re on the roof or in the midst of framing a room, for example, it may not be the best time to drop what you’re doing and pick up your phone.
Hiring a virtual receptionist means that no matter how unavailable you are, you’ll never miss a call. You’ll get a detailed message from the receptionist, which ensures that you’ll be able to call back from an informed position, setting you up to land a new project. Since 85% of survey respondents have said that if their phone call is not answered that they will not call back, nearly every missed phone call from a new potential client is a missed job opportunity. This means that having a virtual receptionist who knows your business, your schedule, and your capabilities is essential to success in the construction industry.
4. Real Estate
The world of real estate is currently a seller’s market. Home are selling in a matter of days— sometimes even a matter of hours. Never has it been more important for a realtor to be reachable at all times. Bidding wars and above-asking-price offers are common, and a missed call could mean a missed sale, a missed commision, and an unhappy client.
A virtual receptionist is there to speak with clients any time they call. Even if you are in the process of showing a home, hosting an open house, handling important paperwork, or meeting with other clients, your virtual receptionist is there to take calls, provide information, request documents, and improve and quicken customer service to match the speed of the housing market and your client’s expectations.
5. Tech Startups
Modern technology means that customers are used to being able to conduct searches and receive information quickly via smartphones. Making a call to a new business is easier than ever; all your customer needs to do is tap the number on the screen for one-touch calling. In fact, 70% of mobile browsers use click-to-call. Because of this, customers expect to be able to make a call and reach someone, no matter the size of the business. If you are an operation of just one or only a few people, you may not always be able to answer a call.
Not having a phone number or having an actual person to answer the phone can mean lost leads and lost business. As you start a new company, being able to afford a designated full-time receptionist to answer calls, take questions, and set appointments can majorly cut into profit. It may not be an option financially.
Using a virtual receptionist means callers are able to reach a person immediately and gain trust in your brand, without the major expenses that come with putting a new person on your payroll.
Ready to learn how Reliable Receptionist can impact your day-to-day activity and streamline your focus? Click here to request a demo today and see for yourself how a virtual receptionist can make a big difference in your business, or call us at 925-627-4200 for more information on how we can best help you balance the needs of every one of your callers.