As an attorney, the importance of being available to your clients is essential to a strong attorney-client relationship. In fact, missing a call or going too long before returning a call, answering a question, or setting up an appointment can put your relationship with a client in danger.
Additionally, a potential new client seeking legal counsel may call and choose not to leave a message about an intensely personal matter, instead of seeking out someone else they can speak to immediately. This loses you a new client, potentially costing you thousands of dollars in the process— just from one missed call!
This is where Reliable Receptionist comes in; attorneys trust Reliable Receptionist to field calls and do far more than just taking messages. Reliable Receptionists are there for clients at the other end of the phone when you can’t be; which helps clients further establish their trust in you.
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Never Miss a Call
You know there’s no “closing time” as an attorney. Clients need assistance around the clock. Long days and grueling schedules are part of the job description from the moment you enter law school, and it certainly doesn’t let up once you pass the bar exam. A simple missed phone call may mean missing out on a new client or a pressing legal matter, putting a client in jeopardy and costing you money. But with the nonstop demands on your schedule, how can you take a break from the task at hand to answer a call?
When attorneys use Reliable Receptionist, they can trust that there is always someone on call to speak with clients. You can even arrange for a receptionist to be available after business hours. And not just someone: a dedicated person, well-versed in your specific practice, who not only is accustomed to working with attorneys but is acquainted with how your specific practice operates as well.
For the purpose of clarity, oftentimes communication between a client and attorney has to happen over the phone, if not face-to-face, so missing a call is just not an option. The legal landscape for corresponding via email is dicey; thoughts can be misconstrued or misunderstood. Better instead to have someone available to speak with a client and take a specific, detailed message, no matter how busy your day.
So Much More than an Answering Service
Attorney’s trust Reliable Receptionist because we do more than just answer calls. In addition to fielding calls, and taking and delivering messages— even outside of business hours— Reliable Receptionist is able to help attorneys in many ways:
- Setting appointments from their own calendars
- Gathering lead information
- Routing calls and conducting follow-up calls
- Maintaining a thoroughly professional, highly personalized front for each individual practice
Reliable Receptionist is there so you can take your mind off incoming calls. Because the same receptionists are able to take and return calls, set appointments, and gather information confidentially and professionally, you are given uninterrupted time as well as receptionists who know your practice. Your clients will appreciate your undivided attention; you won’t have to pause meetings to speak with other clients, and you will appreciate being able to give your full focus to the person or task in front of you.
Working in the legal field requires the utmost sensitivity and confidentiality, which is something you can rely on our team at Reliable Receptionist to provide. All of our receptionists are carefully selected and trained to adequately handle the demands of fielding legal calls, so you can fully put your trust in our receptionists.
Over time, your clients will learn and know your receptionist team as though they were physically part of your office. And because they will know them, they will trust them, as well, providing your clients with an additional sense of security and trust in your practice.
Time and Budget Management
Are you working on your own, or with a paralegal? Attorneys love Reliable Receptionist because we give them the opportunity to focus on their task at hand. Don’t waste your time, or your paralegal’s time, managing calls. We function as a true receptionist for you, not just an answering service, freeing up your time to advise clients and get work done.
So can your team at Reliable Receptionist really field legal inquiries? Think about this: most calls are requests for paperwork, setting appointments, or confirming details. Much of this can be done via a skilled receptionist. Hiring a receptionist dedicated to your practice though can be pricey. An hourly wage, paid time off, employment taxes, benefits, and other expected costs can really add up.
Rather than employ a full-time new hire, attorneys love the perks of having someone familiar with their practice available to speak to new and current clients during all business hours, without having to pay a full-time salary.
Our team is ready to help you build client relationships, boost efficiency, and increase your professional image, all with the highest level of respect for the confidentiality and courtesy that your practice requires. Ready to see why so many attorneys trust Reliable Receptionist? Set up a demo, or call for more information today!