The services of a highly qualified virtual receptionist can support a huge variety of businesses across the spectrum of American industries. But there are a number of businesses exceptionally likely to benefit from this service, and small law firms are particularly high on this list. Here’s why:
Law firms have faced challenging circumstances in recent years as the impact of the Great Recession has been more fully felt and understood (you can check out their explanation here). As business activity across the board stumbled there was a sudden, noticeable drop in the demand for most legal work and a corresponding drop in the employment demand for lawyers and law students. Under pressure and facing increased competition from other law firms for limited work, many law firms had to adapt and change the way they operated, cutting costs, changing their billing practices, and embracing modern information technology to increase efficiency.
In this new atmosphere, virtual receptionists are the perfect asset. They cost far less to implement when compared to full-time staff members dedicated to the same phone coverage responsibilities. In addition, having full-time, reliable phone coverage opens up legal employees to pursue their primary responsibilities more diligently, increasing a firm’s productivity while limiting operating costs and company size.
Improved Customer Service
In a competitive professional environment, the way your law firm presents itself to clients is of the utmost importance. At Reliable Receptionist our staff take the responsibility of representing your firm to heart and can guarantee that your clients will be impressed by the seamless, professional manner in which their calls are handled. Each caller we interact with is treated pleasantly and conscientiously, starting with your company’s introduction and proceeding throughout the conversation.
Poor call management will harm your company in the long term. However, with our service behind you your clients will not only fail to realize that the receptionist they are speaking with not in your office, but they will appreciate the quality and thoroughness of “your” staff. After all, as professional receptionists, answering incoming calls is what we do, and we work hard to excel at it each and every day to your benefit.
Virtual phone systems backed up with a team of virtual receptionists open up a wealth of opportunities for small and medium sized law firms. Using cloud-based technology, you’ll have the option to establish phone extensions for each member of your team, allowing them to be contacted directly without going through the receptionist covering the main line—and at a fraction of the cost of traditional landline phone systems.
At the same time, your receptionist will be able to use the digital system to transfer calls quickly and easily while announcing and introducing callers prior to transfer itself. This way, your legal professionals have the chance to prepare or, if they are unavailable, recommend a call-back time with the caller in the near future. Notes can also be taken and delivered digitally to your team so that no clients or their messages are ever overlooked.
The Human Element
At Reliable Receptionist, we offer a small, tightly knit team of call handling professionals ready and willing to work for you. That includes taking messages when you are in a meeting, collecting key information from callers according to your procedures, learning your preferred greetings, and investing ourselves in your firm and your mission. Let us be your asset. Call Reliable Receptionist today at (925) 627-4200 for a free quote or to request a demo of the services ready and available for your firm.