It’s a new era in business and with the constant demand for customer service, it makes sense to have an efficient way of handling calls. Virtual Live Receptionist Services is one of those great ways to do so without having to hire an actual receptionist. They provide you with a real person answering your phone who can handle anything from inquiries, reservations, or even emergency requests!
Table of Contents
- 1 What Is A Virtual Live Receptionist Service?
- 2 How Do Virtual Live Receptionist Services Work?
- 3 What Are The Common Services Provided By A Virtual Live Answering Service?
- 4 How Much Does It Cost To Use A Virtual Answering Service?
- 5 What Kind Of Company Would Benefit From Hiring A Virtual Live Receptionist Service?
- 6 Does Your Business Need a Virtual Live Receptionist?
What Is A Virtual Live Receptionist Service?
Virtual live receptionist services are very similar to traditional live answering services, except it all happens virtually. A virtual live receptionist is a person who handles calls for your business in the same way an onsite employee would do so. Some of the usual things they do include:
- Handling phone calls
- Taking messages if needed
- Forwarding messages to you or whoever needs them sent to
The only difference between this type of service and one that may be provided by someone physically located at your place of business is that they will not have access to anything other than what’s presented through their computer screen – no paper files or pens necessary!
How Do Virtual Live Receptionist Services Work?
The first thing a client must do when hiring a virtual live receptionist service is to have a conversation with the live virtual receptionist staff about their needs. The client can ask questions regarding what they need, how much support they want for a given shift, and any other concerns that may be of importance.
The next thing a client must do once hiring a virtual live receptionist service is to provide them with all of the necessary information related to their business’s telephone system.
This includes whether or not there are different extensions from one department to another as well as if each line has its own voice mailbox assigned on it or if there is just one master mailbox set up for voicemails that will come in on all lines. A company also needs to supply the name and number designated for callers who wish only upon the receptionist to answer.
In order for a virtual live receptionist service to perform their duties as expected, they need instructions about what information callers are allowed to receive from them and how they should be transferred if needed.
A company may choose not to allow the virtual live receptionist staff to provide any personal or confidential information over the phone such as social security numbers or credit card details.
They can also decide where calls should go based on different circumstances, whether it is another department within the same organization or a third-party supplier who needs particular attention due to urgency during regular business hours, for example.
If clients have language barriers that require additional support from translation services then this must be discussed prior with the virtual live receptionist service before hiring so that they can provide the appropriate support for this.
Communication is key when working with virtual live receptionist services so it’s important to keep lines of communication open at all times between clients and their employees.
What Are The Common Services Provided By A Virtual Live Answering Service?
Virtual live receptionist services include an extensive range of call answering and communication solutions. This includes things like:
- taking calls
- forwarding calls to other phone numbers or devices
- sending messages via email or SMS text messaging
- transferring the caller to your voicemail if you’re unavailable
- checking appointment calendars for availability etc.
Virtual live receptionists can also perform tasks like retrieval of online orders from websites such as Amazon & eBay so that customers don’t have to wait on hold when they order something new. They can even look up information quickly for customers who want answers before placing their order – saving time and frustration!
Live virtual receptionists can be used for all kinds of settings where there is no need for someone physically present at a company’s front desk during working hours – businesses large and small alike benefit from this kind of support, regardless of whether it originates from a virtual receptionist service or an office with a full-time live front desk staff.
How Much Does It Cost To Use A Virtual Answering Service?
The costs of virtual receptionist services vary depending on several key factors: Whether you use an inbound or outbound service, how many hours per month your business needs answering, and what features you want to be included with your plan.
In addition to listening for phone calls from customers or other contacts, virtual live receptionists can also provide information about company products and direct people where they need to go next if they’re calling after work hours.
Live chat is another option available through some companies while others offer voice mail messaging as well. The more comprehensive each package is, the higher it will cost accordingly so be sure to ask questions.
The prices of virtual live receptionist services vary greatly, but you can expect to pay around $15-$25 per hour or more for basic service.
What Kind Of Company Would Benefit From Hiring A Virtual Live Receptionist Service?
Any business that is too small to hire their own employees yet still receives an average amount of phone calls each day can greatly benefit from working with one, as they will free up the time taken by staff members answering the phone so they can focus on more important tasks instead.
This also benefits larger companies who might not have enough resources to deal with every single incoming call but want to provide good customer care regardless.
If you’re looking to grow your company and increase profits, it may be time for a change. In today’s ever-changing world of business, many small businesses are turning to virtual live receptionist services as the answer. Virtual live answering service providers offer a wide range of benefits from simple cost savings all the way up to high-end concierge services with 24/7 customer support. Call us today if you want more information on how we can help your company!
Does Your Business Need a Virtual Live Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five Virtual Live Receptionists assigned to your account. Our off-site, Virtual Live receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using a Virtual Live Receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.