Virtual receptionist services, like those available from Reliable Receptionist, are an increasingly popular option for small and medium sized businesses. But when it comes down to dollars and cents, are they really a better option?
A Traditional Receptionist
Up Front Costs
Traditional receptionists are employees who work in your office and draw from your payroll. According to Salary.com the median salary for a full-time receptionist is just over $33,000 per year, with additional costs including benefits, vacation time, and bonuses.
Other Associated Costs
As an employee your receptionist will require work space, a phone line and phone transfer system, computer, office supplies, and internet access. The costs for these can vary widely depending on your office setup and what your company might have available.
A Virtual Receptionist
Up Front Costs
Reliable Receptionist’s most popular package is the RR200 Small Company Package, which costs $375 per month ($4,500 per year) and includes:
- 200 Receptionist minutes per month answered live
- Up to two Reliable voicemail boxes with Instant Audio email
- Unlimited talk time (after your call is connected)
- Unlimited voicemail time
- A Client web portal with real-time call logs
Other Associated Costs
None! Your service includes everything you need for reliable, customized receptionist service at your office or on the go. Additionally, if your situation changes, you have full freedom to up or down size your receptionist package in order to save costs or accommodate larger call volumes.
Other Benefits:
Productivity Boosting
Covering phones can sap a busy team’s productivity. Your virtual receptionist protects against time waste and streamlines office communication so that your staff can focus and produce.
Reliable Call Answering
Missed calls and unreturned messages can plug up your businesses pipeline and turn off important new clients. Professional, friendly call answering, on the other hand, makes sure that each and every caller speaks with a real person while message tracking ensures that the right callers are always followed up with.
Improved Professional Image
Anyone with a cell phone has voice mail. Receptionist, however, mark landed companies with resources and a professional outlook. Professional call answering and seamless virtual receptionist services improve your company’s image and reputation, bolstering customer impressions and call conversion rates.
RESULTS
When you consider the upfront costs associated with virtual receptionist service and compare them with the costs resulting from the employment of a traditional receptionist, it’s easy to see why more and more small businesses are turning to virtual receptionists as an affordable costs savings solution. The same is true for businesses who until now have been relying on voicemails, automated directories, or phone coverage rotations. It works better, looks better, and brings in more leads.
In short, virtual receptionists can your company money!
To learn more about our services and the different packages available for your business, visit our homepage or call us directly at (925) 627-4200 today!
