Under 4 Rings: The Importance of Answering Calls Quickly
Callers hang up after 4 rings. Here's the data on how answer speed affects lead conversion — and how a live + AI hybrid keeps you from losing business to a missed call.
Author: Victor Mataraso
Here’s How Virtual Receptionists are Trained
A virtual receptionist can do everything an in-house receptionist can do – and more. They can take incoming calls, handle complex inquiries from customers, check an order’s status, schedule appointments, and even upsell callers into buying more services from your...
Handling Difficult Customers With Virtual Reception
Does your company deal with difficult customers? Of course it does! Every company faces challenging interactions with customers who are angry, frustrated, or just have naturally combative personalities. How your receptionist handles these calls makes all the difference in the...
How to Convert Callers to Appointments
Why do some businesses have much better customer conversion rates than others? For example, in the medical field, call conversion rates vary from 15% to 70% – which is surprising, considering that most people call a medical office specifically to...
3 Ways to Stand Out From the Automatic Answering Crowd
“Please leave a message.” Did you know that these 4 words could be ruining your business? Customers are tired of struggling through automated menus and being asked to leave voicemails. They want to talk to a person. A study about...
5 Industries That Can Benefit From a Virtual Receptionist
Today, any small business (even a business of one person) could benefit from using a virtual receptionist. In an increasingly technology-focused world, 92% of customer interactions still happen over the phone. As a small business owner, taking time to stop...
Why Reliable Receptionist Is Trusted by Attorneys
As an attorney, the importance of being available to your clients is essential to a strong attorney-client relationship. In fact, missing a call or going too long before returning a call, answering a question, or setting up an appointment can...
Why Would an Off-site Receptionist Help My Bottom Line?
Maybe you’ve considered hiring a receptionist for your business, but you’re not ready to incur that cost quite yet. Maybe you work in a shared workspace or from your home, and you want to convey an air of professionalism, but...
Just How Reliable is Reliable Receptionist?
For any business, every missed call is a missed opportunity for new revenue. This is especially true for attorneys, who lose out on high-value cases every time a potential client chooses another firm. If your reception service isn’t 100 percent...
Save Money With A Virtual Receptionist – Here’s How
If you’re thinking about hiring a virtual receptionist and focusing on the costs, it’s time to look at the flip side. Virtual reception is indeed an investment, but in the long term, it actually saves a huge amount of money....