Why do some businesses have much better customer conversion rates than others? For example, in the medical field, call conversion rates vary from 15% to 70% – which is surprising, considering that most people call a medical office specifically to...

Today, any small business (even a business of one person) could benefit from using a virtual receptionist. In an increasingly technology-focused world, 92% of customer interactions still happen over the phone. As a small business owner, taking time to stop...

As an attorney, the importance of being available to your clients is essential to a strong attorney-client relationship. In fact, missing a call or going too long before returning a call, answering a question, or setting up an appointment can...

Maybe you’ve considered hiring a receptionist for your business, but you’re not ready to incur that cost quite yet. Maybe you work in a shared workspace or from your home, and you want to convey an air of professionalism, but...

For any business, every missed call is a missed opportunity for new revenue. This is especially true for attorneys, who lose out on high-value cases every time a potential client chooses another firm. If your reception service isn’t 100 percent...

If you’re thinking about hiring a virtual receptionist and focusing on the costs, it’s time to look at the flip side. Virtual reception is indeed an investment, but in the long term, it actually saves a huge amount of money....

When you hire someone to help take your calls, it can be a huge relief. Instead of encountering a cold, emotionless menu of options, your customers hear the warm voice of a human being. Now you can focus on your...

The idea of a virtual receptionist might seem strange until the first time you try it. One thing immediately becomes clear: Having a virtual receptionist, also known as a remote or off-site receptionist, is very much like having an in-office...

As a health and wellness practitioner, your patients are your top priority, and you want their appointments to be as beneficial and productive for them as possible. Whether you work with fellow practitioners or alone, you need a receptionist who...

Ring … ring …   “You have reached the voicemail of ABC Entrepreneur. Please leave your name, number, and a detailed message with your—   Click.   The customer that got away is every small business owner’s nightmare. You did...